PAYMENOW, a platform of Hippyness Brands Private Limited is committed in delivering a positive customer experience before and after the sale.

Cancellation and refund policy:

i. As a general rule you shall not be entitled to cancel the order once placed. You may choose to cancel the order with in the first one minute of the order being placed. PAYMENOW reserves the right to deny any refund pursuant to the cancellation requested by you even if the same is within one minute followed by suspension of account or as may be necessary. If the order is cancelled after one minute of placing the order, PAYMENOW shall have a right to collect a penalty of full amount of the order as compensation of damages incurred by PAYMENOW.

ii. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Outlet(s)’ permission.

iii. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.

iv. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.

vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.